Privacy Policy

1. Introduction

At Konektly ("we," "our," or "us"), we are committed to protecting your privacy and personal information. Konektly is a comprehensive social media management platform that enables users to connect multiple social media accounts, create and schedule posts across different platforms, and manage their social media presence from a single dashboard. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, profile picture, and authentication credentials
• Social Media Account Connections: Account IDs, usernames, display names, and profile information from connected platforms
• Authentication Tokens: OAuth access tokens and refresh tokens for connected social media accounts (securely encrypted)
• Content and Posts: Post content, captions, scheduling information, and media files you create through our platform
• Communication Data: Messages, feedback, support requests, and email preferences
• Payment Information: Billing details and transaction history (if applicable, processed securely through payment processors)

2.2 Information Collected Automatically

When you use our Platform, we automatically collect certain information:

• Usage Data: Pages visited, time spent, clicks, posts created, scheduled, and published
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, referring URLs, error logs
• Analytics Data: User behavior patterns, performance metrics, engagement statistics
• Cookies and Tracking Technologies: As described in our Cookie Policy

2.3 Information from Third Parties

We may receive information from third-party services:

• Authentication Providers: Google OAuth for account creation and management
• Social Media Platforms: When you connect your social media accounts (Twitter/X, TikTok, Instagram, Facebook, YouTube)
• Payment Processors: Transaction information if you make purchases (if applicable)
• Email Services: Resend for email delivery and communication
• Analytics Services: Website performance and user behavior data

2.4 Platform-Specific Data

When you connect your social media accounts, we collect and process platform-specific data through each platform's official API:

TikTok

• User ID and basic profile information
• Content you post through our platform to TikTok
• Video metadata (duration, privacy settings, engagement settings)
• Account verification status and posting permissions
• Content moderation status and platform restrictions

Twitter/X

• User ID, username, and profile information
• Tweets and content posted through our platform
• Account verification status and posting permissions
• Engagement metrics and content metadata

Instagram

• User ID, username, and profile information
• Posts, stories, and content posted through our platform
• Account type (personal, business, creator) and permissions
• Media metadata and engagement data

Facebook

• User ID, name, and profile information
• Posts and content published through our platform
• Page and profile management permissions
• Engagement metrics and audience insights

YouTube

• Channel ID, title, and basic channel information
• Videos uploaded and content posted through our platform
• Channel verification status and monetization settings
• Video metadata and analytics data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Provide, maintain, and improve our Platform and services
• Process and display your connected social media accounts
• Enable content creation, scheduling, and posting functionality
• Provide customer support and respond to inquiries
• Process payments and manage subscriptions (if applicable)
• Maintain secure authentication and account management

3.2 Communication

• Send you updates about your posts, scheduled content, and account connections
• Provide notifications about connection status and token expiration
• Notify you of important changes to our services or policies
• Respond to your comments, questions, and support requests
• Send marketing communications (with your consent)

3.3 Analytics and Improvement

• Analyze usage patterns and platform performance
• Improve user experience and platform functionality
• Develop new features and services
• Conduct research and analytics

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and other policies
• Protect our rights and the rights of our users
• Ensure compliance with all connected platform API terms and conditions

3.5 Platform-Specific Data Usage

For each connected platform, we use the information to:

• Authenticate and maintain your account connections
• Post content to your accounts according to your specifications
• Respect each platform's privacy settings and content restrictions
• Monitor posting limits and API rate limits as required by each platform
• Handle content moderation and platform compliance
• Provide platform-specific features and optimizations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you have given us explicit consent to do so.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Platform:

• Authentication Services: Google OAuth for user authentication
• Email Services: Resend for email delivery and communication
• Payment Processors: Secure payment processing services (if applicable)
• Analytics Services: Website analytics and user behavior analysis
• Cloud Hosting: Infrastructure and hosting services

4.3 Social Media Platform Access

When you connect your social media accounts, we share necessary information with those platforms to:

• Authenticate your account and obtain necessary permissions
• Post content on your behalf according to your instructions
• Retrieve account information and content metadata
• Comply with platform-specific requirements and restrictions

This sharing is limited to what is necessary for the service to function and is subject to each platform's own privacy policy and terms of service. We do not share your data with any platform beyond what is required for the specific functionality you've requested.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas or court orders.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.6 Public Information

Information you choose to make public on our Platform (such as public profiles or published content) will be visible to other users and may be indexed by search engines.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure storage of social media access tokens using industry-standard encryption
• OAuth 2.0 for secure authentication with all platforms
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure
• Rate limiting to comply with each platform's API requirements
• Monitoring for suspicious activity and unauthorized access
• Regular token rotation and refresh
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained until you delete your account or request deletion
• Social Media Access Tokens: Retained until you disconnect the account or they expire
• Content and Scheduling Data: Retained for the duration of your account plus additional time for analytics
• Payment Information: Retained as required by applicable laws and regulations
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Communication Records: Retained for customer support and legal compliance purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request restriction of processing of your information

7.2 Platform Account Control

For each connected social media account, you can:

• Disconnect any account from our service at any time
• Revoke our access through each platform's account settings
• Control what content is posted to each connected account
• Modify privacy settings for content posted through our platform
• Manage posting permissions and restrictions per platform

7.3 Marketing Communications

You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting us directly

7.4 Cookie Preferences

You can manage your cookie preferences through your browser settings or our cookie consent banner. For more information, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

10.1 Platform Integrations

Our integrations with social media platforms are subject to each platform's privacy policy and terms of service. When you connect your accounts, you are also agreeing to each platform's data practices. We recommend reviewing each platform's privacy policy:

• TikTok: https://www.tiktok.com/legal/privacy-policy
• Twitter/X: https://twitter.com/privacy
• Instagram: https://help.instagram.com/519522125107875
• Facebook: https://www.facebook.com/privacy/policy
• YouTube: https://policies.google.com/privacy

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. For detailed information about our use of cookies, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For platform-specific privacy concerns, you may also contact each platform directly through their respective privacy centers or by reviewing their privacy policies and terms of service.